Refund policy

RETURN & REFUND POLICY

RETURN ELIGIBILITY

To qualify for a standard return:

• Items must be unused, unopened, and in their original packaging.

• You must provide your order number, receipt, or other proof of purchase.

• You must request a return and send the approved items back within 30 days of delivery.

These conditions apply to standard returns for a change of mind. Damaged, defective, or incorrect items are handled separately below.

HOW TO REQUEST A RETURN

Email info@edenslush.com with your order number, the items you wish to return, and your reason for returning them.

If your return is approved, we will provide a return shipping label and instructions. The label cost will be disclosed before you proceed and deducted from your refund for a standard return.

Please obtain approval before sending anything back. Unapproved returns may not be accepted.

RETURN MAILING ADDRESS

Eden’s Lush – Returns Department
PO BOX 2519
Harker Heights, Texas 76548
United States

Follow the carrier and mailing instructions included with your return authorization. Do not send flammable products or other restricted materials without contacting us first.

NON-RETURNABLE ITEMS

We do not accept standard change-of-mind returns on:

• Opened or used beauty, skincare, or grooming products.

• Sale or clearance items.

• Gift cards, except where a refund is required by law.

• Custom, made-to-order, or personalized products.

• Hazardous goods, including flammable liquids or gases.

These exclusions do not prevent you from reporting a damaged, defective, or incorrect item or exercising rights available under applicable law.

If you have questions about an item’s eligibility, contact info@edenslush.com before purchasing.

EXCHANGES

We do not currently process direct exchanges. To purchase a different item, request a return for your eligible original purchase and place a separate order for the replacement item.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, email info@edenslush.com as soon as possible, preferably within 48 hours of delivery.

Include your order number, a description of the issue, and photos of the product and packaging where possible. Keep the product and packaging until we provide instructions.

We will review the issue and arrange an appropriate replacement or refund. Eden’s Lush will cover any required return shipping for a confirmed damaged, defective, or incorrect item. Do not mail the item back without instructions.

The requested 48-hour reporting period helps us investigate promptly; it does not remove rights or remedies available under applicable law.

REFUNDS

After we receive and inspect your return, we will notify you whether your refund is approved.

Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the refund.

For standard returns:

• Original shipping charges are non-refundable.

• The disclosed cost of any return shipping label we provide will be deducted from your refund.

• Refunds reflect the amount actually paid for the returned items, including any applicable discounts and refundable taxes.

If a refund is due to a damaged, defective, or incorrect item, we will not deduct return shipping costs. We will also refund original shipping charges attributable to the affected item, where applicable. If the entire order is refunded because of our error, we will refund the original shipping charge in full.

If more than 15 business days have passed since your refund was approved and you have not received it, contact info@edenslush.com.

CONTACT US

Email: info@edenslush.com
Phone: +1 (254) 535-2683

Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded or restricted.