Shipping policy

 

EDEN’S LUSH SHIPPING POLICY

Thank you for shopping with Eden’s Lush! Below you’ll find information about order processing, shipping options, and delivery support.

PROCESSING TIME

Orders are normally processed within 3–5 business days, excluding weekends and holidays, unless a different processing time is disclosed before purchase.

Processing time is the time needed to prepare your order before shipment. It is separate from the carrier’s transit time.

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take time to appear after the carrier receives your package.

SHIPPING DESTINATIONS

We currently ship to the 50 United States, Washington, D.C., Puerto Rico, and eligible APO/FPO/DPO military addresses.

Available shipping methods depend on your address and the products ordered. P.O. boxes and military addresses require a compatible carrier and service. Delivery to Alaska, Hawaii, Puerto Rico, and military addresses may take longer.

We do not currently ship to other U.S. territories or international destinations.

SHIPPING OPTIONS AND COSTS

Standard Shipping

• Available services may include USPS Ground Advantage, UPS Ground, FedEx Ground, or FedEx Home Delivery.
• Shipping charges are calculated at checkout based on your delivery address, package weight, dimensions, and selected service.
• Available services and estimated delivery dates are displayed at checkout.

Expedited Shipping

• Faster services are available for eligible products and destinations when offered at checkout.
• Shipping charges and estimated delivery dates are displayed at checkout.
• Expedited shipping does not shorten the 3–5 business day processing period.

Free Standard Shipping

• Available on qualifying orders over $150 shipping within the contiguous United States—the lower 48 states and Washington, D.C.
• Excludes Alaska, Hawaii, Puerto Rico, military addresses, and other territories.
• Estimated transit time is 5–8 business days after shipment, in addition to order processing time.
• Select Free Standard Shipping at checkout when available.
• Paid shipping upgrades remain subject to the charges displayed at checkout.

Delivery dates and transit times are estimates, not guaranteed arrival dates. Carrier delays, holidays, weather, and other disruptions may affect delivery.

ORDER DELAYS BEFORE SHIPMENT

If we cannot ship your order within the promised processing timeframe, we will contact you with an updated estimate and offer the opportunity to agree to the delay or cancel for a full and prompt refund of the unshipped order, as required by applicable law.

SHIPPING ADDRESS ACCURACY

Please review your shipping address carefully before submitting your order.

If you notice an error, email info@edenslush.com immediately with your order number and the corrected address. We will try to update it, but changes cannot be guaranteed once processing or shipment has begun.

If a package is returned because of an incorrect or incomplete address supplied at checkout, additional shipping charges may apply before reshipment. We will explain any charges before proceeding.

If we made the addressing error, we will cover the cost of correcting it.

LOST, DELAYED, OR MISSING PACKAGES

If tracking shows a delay or your package is marked delivered but you cannot locate it:

1. Check your shipping address, mailbox, delivery area, and any delivery notice.
2. Ask household members or building staff whether they accepted the package.
3. Contact the carrier for additional delivery information.
4. Email info@edenslush.com with your order number and tracking details if you still need assistance.

We will help investigate the issue and determine an appropriate resolution. A carrier’s delivery scan does not prevent you from contacting us for assistance.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, contact info@edenslush.com as soon as possible, preferably within 48 hours of delivery. Reporting an issue later does not automatically disqualify you from assistance.

Include your order number, a description of the issue, and photos of the product and packaging where possible. Keep the items and packaging until we provide instructions.

Please do not return damaged or restricted products without authorization. See our Return and Refund Policy for details.

CONTACT US

For shipping questions or assistance:

Eden’s Lush
Email: info@edenslush.com
Phone: +1 (254) 535-2683
Mailing address: PO BOX 2519, Harker Heights, Texas 76548, United States

Nothing in this policy limits consumer rights or remedies available under applicable law.